Frequently asked questions at our party & event rental store

Frequently Asked Questions

Looking for: Tent FAQs?

What is the difference between a quote and a reservation?
A reservation with a paid deposit guarantees the availability of the equipment for your event.
A quote is not a guarantee, but can be the first step. A quote allows you to discuss the pricing and specifications with your family, group, or committee prior to obligating either yourself, or Big Ten Rentals.

How much will I need to put down for a deposit to hold the equipment?
Most items require a 35% deposit to hold the items. The full balance is due 8 days prior to the event to allow for scheduling. Items not paid for eight days in advance will not be scheduled for delivery. For larger events, please speak with our staff to work out a payment plan.

What happens if I need to cancel the rental item?
The deposit is generally non-refundable. Some special circumstances may apply, but for planning purposes you should consider the deposit non-refundable.

Do you charge a damage deposit?
Some, but not all items require a damage deposit.
Sound equipment, and Trailers are a few examples.

What are the CONTRACT TERMS?
Rental Agreement Terms and Conditions:

What is your delivery policy?

Check our Delivery Page

Could I buy something from BIG TEN RENTALS, instead of renting it?

Visit our For Sale page. If you don’t see the item you would like to buy, then call and ask us.

Where can I find Iowa Sales Tax Exemption Certificate?

Download it from the State of Iowa’s website.

 Or Download it from Big Ten Rentals website Iowa Sales Tax Exemption Certificate

Also download the Iowa Sales Tax Exemption Certificate Instruction

What hours are your Hours of Operation?

  • Monday – Friday: 8am – 5:30 pm
  • Saturday: 8am – 5pm
  • Sunday: 10am – 2pm May – November; Closed November 1 – May 1